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How Our Appointment System Works
How Our Appointment System Works
To provide timely and appropriate care for all patients, we use a structured triage and booking system.
This allows us to prioritize urgent concerns while ensuring routine care is addressed as efficiently as possible.
Please review the steps below so you know what to expect after submitting a request.
Step 1: Submit Your Request (Online or by Phone)
Step 1: Submit Your Request (Online or by Phone)
Submitting clear and focused information helps us respond faster and more accurately.
Online (preferred):
Online (preferred):
Complete an Assessment Request to describe your concern in detail.
Please include:
Your main concern (focus on your most important issue)
Duration of symptoms
Any relevant medical history or medications
What you are hoping for (advice, prescription, referral, etc.)
Phone:
Phone:
Call (705) 482-9885 and leave a voice mail. Our staff will reach out to you via email or phone within 2 business days.
This information helps us triage your request appropriately and determine the best next step.
Step 2: Request Review and Response Times
Step 2: Request Review and Response Times
We review requests once daily at 10:00 AM (Monday to Thursday).
Before 10:00 AM:
Before 10:00 AM:
Same day review, afternoon contact
After 10:00 AM:
After 10:00 AM:
Next business day review, afternoon contact
Friday, weekends, or holidays:
Friday, weekends, or holidays:
Next business day review, afternoon contact
Please ensure your phone is available and voicemail is set up.
Step 3: Next Steps and Follow-Up
Step 3: Next Steps and Follow-Up
Depending on your concern, we will arrange the most appropriate next step:
In-person visits:
In-person visits:
May be required after tests, forms, or initial review.
Necessary for physical exams or certain assessments.
Phone appointments:
Phone appointments:
You may be asked to select a preferred time.
Calls may occur slightly earlier or later depending on clinic flow.
Urgent concerns:
Urgent concerns:
Addressed within 7 days or sooner.
Routine concerns:
Routine concerns:
Booked at the next available appointment, this may take several weeks depending on demand.
We can address multiple concerns during a visit, but this may compromise the level of detail and attention each issue receives.
Additional concerns may require separate appointments.
Appointment Timelines (Quick Reference)
Appointment Timelines (Quick Reference)
Appointments are scheduled based on medical priority, not number of concerns.
Urgent or time-sensitive concerns:
Urgent or time-sensitive concerns:
within 7 days or sooner
Routine or non-urgent concerns:
Routine or non-urgent concerns:
may take several weeks depending on demand
If We Are Unable to Reach You
If We Are Unable to Reach You
We will leave a voicemail and may try again the same day
If same day call back is unsuccessful, we may try again the next business day
If we are still unable to reach you, you may need to submit a new request
We are unable to hold or confirm appointments without successful contact
You can also call us at (705) 482-9885 and we will do our best to assist you.
Common Questions
Common Questions
Why can’t I book directly?
Why can’t I book directly?
We triage all requests to ensure urgent issues are prioritized and you are booked appropriately.
Why does it take several weeks for routine care?
Why does it take several weeks for routine care?
Appointments are prioritized based on urgency.
Urgent and time-sensitive cases are accommodated first.
Can I discuss multiple issues in one visit?
Can I discuss multiple issues in one visit?
We can address multiple concerns during a visit, but this may compromise the level of detail and attention each issue receives.
Additional concerns may require separate appointments.
What if my issue worsens?
What if my issue worsens?
If your condition becomes urgent, please seek care at an Emergency Department or call 911 if needed.
Emergency Care
Emergency Care
Our clinic does not replace the Emergency Department.
If you are unsure whether your concern is urgent, err on the side of seeking emergency care.
For urgent or life-threatening symptoms such as:
For urgent or life-threatening symptoms such as:
Chest pain
Difficulty breathing
Signs of stroke
Call 911 or go to the nearest Emergency Room immediately.
Emergency departments can provide faster access to tests and treatments when needed.
Why We Use This System
Why We Use This System
This approach allows us to:
Prioritize urgent medical concerns safely
Reduce wait times for those who need care most
Use clinic time more efficiently
Provide more thoughtful and appropriate care
Thank you for helping us deliver better care for everyone.
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