Online: Complete an Assessment Request to share your concern with our care team

By Phone: Call (705) 495-2685. Our staff will ask a few short questions and record your information securely in our system

Submitted before 10:00 AM (Monday to Thursday)

• Reviewed the same morning.

• We aim to reach you by phone or email the same afternoon.
  
  

Submitted after 10:00 AM (Monday to Thursday)

• Reviewed the next business day.

• We aim to reach you by phone or email the next afternoon.
  
  

Submitted on Friday, weekends, and holidays

• Reviewed the next business day. 

• We aim to reach you by phone or email Monday afternoon.

Office: You may be asked to come to the office after completing investigations, questionnaires, or other steps

• Urgent or time-sensitive appointments will be arranged within 7 days or sooner
  
  

By Phone: You may be asked to select a preferred time for a phone follow-up

• Urgent or time-sensitive phone appointments will also be arranged within 7 days or sooner

• We may call slightly earlier or later if another patient requires extra time
  
  

Routine and non-urgent office or phone follow-ups will be booked at the next available appointment (this may take several weeks due to pre-booked and urgent cases)

Please help us respect everyone’s schedule by focusing on your most important concern first

Urgent or time-sensitive: arranged within 7 days or sooner

Routine or non-urgent: next available appointment (may take several weeks)

We schedule by priority of concern, not number of issues

We’ll leave a message and may try again the same business day

If we still can’t reach you, a team member may try again the next business day

If we are unsuccessful, you may be asked to  submit another appointment request 

 You may also call us at (705) 495-2685 and we'll do our best to accomodate you

Our clinic is not a replacement for the Emergency Department

The Emergency Room can provide some treatments and tests faster than we can in clinic

For life-threatening symptoms such as chest pain, difficulty breathing, or signs of a stroke, call 911 or go to the nearest Emergency Room